Privacy Policy

Depending on how you interact with us, we may collect information including:

• Full name
• Email address
• Telephone number
• Property or service address
• City, postal code, or service area
• Type of property
• Type of cleaning service requested
• Preferred service date
• Information about the size, condition, or characteristics of a property
• Photos or videos you voluntarily provide for the purpose of obtaining an estimate or receiving services
• Information included in messages, quote requests, forms, or other communications
• Appointment and scheduling information
• Transaction, invoice, and payment-related information
• Records of communications with us
• Marketing preferences and consent records
• Information provided through Facebook, Instagram, Meta Lead Ads, or other advertising platforms
• Technical information that may be collected automatically through our website, such as IP address, browser type, device type, referring website, pages visited, and similar website analytics information

We seek to collect only information that is reasonably necessary for the purposes identified in this Privacy Policy.

We may collect personal information when you:

• Submit a quote or contact form
• Complete a Facebook or Instagram lead form
• Respond to one of our advertisements
• Contact us by phone, email, SMS, social media, or another messaging service
• Request an estimate
• Schedule or purchase a cleaning service
• Visit our website
• Communicate with members of our team
• Provide photos, videos, measurements, or information about your property
• Interact with our social media accounts
• Subscribe to marketing communications where applicable

We may also receive information from service providers and platforms that you use to communicate with us, including Meta, website hosting providers, booking platforms, analytics providers, and other technology providers.

We may use your personal information to:

• Respond to inquiries
• Prepare and provide estimates or quotations
• Determine whether a property is within our service area
• Understand your cleaning needs
• Schedule consultations, estimates, or cleaning appointments
• Deliver cleaning services
• Communicate with you before, during, and after a service
• Confirm appointments
• Provide customer support
• Process transactions and maintain business records
• Send invoices, receipts, or payment-related communications
• Manage customer relationships
• Follow up regarding a quote or service request
• Improve our services and customer experience
• Improve our website, advertisements, and marketing campaigns
• Measure advertising performance
• Detect, investigate, or prevent fraud, misuse, or security incidents
• Comply with legal, tax, accounting, regulatory, insurance, or contractual requirements
• Establish, exercise, or defend legal claims
• Protect our business, employees, contractors, customers, property, or legal rights

We will not use personal information for a materially different purpose without obtaining consent where required by applicable law.

When you request a quote, we may use the information you provide to contact you and gather additional details required to estimate the service.

Providing information through a quote form does not create a binding agreement between you and Spotless Clean Ing.

Quotes may be subject to inspection, property condition, accessibility, square footage, scope of work, degree of construction residue, and other factors that may affect the final price.

If you submit information through a Facebook or Instagram advertisement or Meta Lead Form, your information may be processed both by Meta and by Spotless Clean Ing.

Meta's collection and use of information is governed by Meta's own terms and privacy policies.

Once the information is transmitted to us, we process it in accordance with this Privacy Policy.

Submitting a Meta Lead Form authorizes us to use the information you provide to respond to your inquiry, prepare a quote, and communicate with you regarding the service you requested.

We obtain consent for the collection, use, and disclosure of personal information where required by law.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.

For example, when you submit a quote request, you provide consent for us to contact you for purposes reasonably connected with that request.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services.

PIPEDA requires organizations to obtain meaningful consent and be transparent about the purposes for which information is collected, used, or disclosed.

We may send marketing communications only where permitted by applicable law.

Submitting a request for a quote does not necessarily mean that you have agreed to receive unrelated promotional marketing indefinitely.

Where required, we will obtain appropriate consent before sending commercial electronic messages.

Commercial electronic messages may include promotional emails, SMS messages, special offers, or other marketing communications.

Where applicable, such communications will identify the sender and provide a way to unsubscribe.

Canadian anti-spam rules generally require prior consent, sender identification, and a functioning unsubscribe mechanism for commercial electronic messages.

If you unsubscribe or otherwise request that we stop sending promotional electronic messages, we will process that request in accordance with applicable law. The states that unsubscribe requests must generally be acted on within 10 business days.

Service-related communications necessary to fulfill an existing request or transaction may still be sent where permitted by law.

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to:

• Employees or authorized representatives
• Contractors or subcontractors assisting with service delivery
• Website hosting companies
• CRM or customer-management platforms
• Email or communication service providers
• Scheduling or booking providers
• Cloud storage providers
• Payment processors
• Accounting providers
• Marketing and advertising providers
• Analytics providers
• Insurance providers
• Legal, tax, or professional advisors
• Government authorities or regulators where required by law

These parties may process information on our behalf or as necessary to provide their services.

Where reasonably appropriate, we expect third-party service providers to maintain safeguards appropriate to the nature of the information.

Some of the platforms and service providers we use may store or process personal information outside Canada, including in the United States or other jurisdictions.

As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law-enforcement authorities, or government agencies in accordance with applicable law.

Canadian privacy guidance recognizes that businesses may use service providers and cloud providers outside Canada but remain responsible for appropriate privacy practices and transparency.

If payment information is collected through a third-party payment processor, that processor may collect and process payment information according to its own privacy policy and security practices.

We may retain records of payments, invoices, transaction amounts, dates, and related business information where required for accounting, tax, legal, or operational purposes.

We do not intend to retain full payment card information unless specifically required and appropriately secured.

Customers may voluntarily provide photographs or videos of a property to help us:

• Assess the scope of work
• Prepare a quote
• Identify cleaning requirements
• Plan staffing or equipment needs

We will use these materials primarily for purposes related to the requested service.

We will not intentionally publish customer property photos for advertising or social media purposes without appropriate permission.

If separate consent is obtained for marketing use, photographs or videos may be used in accordance with that consent.

To give you an accurate picture, these are the third-party services currently built into www.spotlessclean.ca that may receive personal information:

• Formspree — delivers messages submitted through our contact form (name, email, phone, type of space and message) to our team. Privacy policy
• Calendly — handles online booking on our Book Online page. Information you enter when scheduling is collected by Calendly and shared with us. Privacy policy
• Google Fonts — provides the fonts used on this website, which means your browser connects to Google servers and shares your IP address. Privacy policy

This website does not currently use analytics tools or advertising pixels. If we add them in the future, we will update this Privacy Policy before doing so.

Our website may use cookies, pixels, tags, analytics tools, or similar technologies.

These technologies may be used to:

• Operate the website
• Understand how visitors use the website
• Improve functionality
• Measure advertising effectiveness
• Remember user preferences
• Analyze traffic
• Support marketing or retargeting activities

Third-party platforms may independently collect information through such technologies according to their own privacy policies.

Users may be able to manage cookies through their browser settings or other available privacy controls.

We may use advertising or analytics providers, including platforms such as Meta, to understand how advertisements perform and how users interact with our website.

These tools may process information such as:

• Device information
• IP address
• Browser information
• Website activity
• Advertisement interactions
• Conversion events

Where legally required, we will seek appropriate consent for such technologies.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized use
• Unauthorized disclosure
• Loss
• Theft
• Modification
• Destruction

These safeguards may include password protection, access controls, secure platforms, limited access to customer information, and other reasonable security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If a privacy or security incident occurs involving personal information, we will assess the incident and take reasonable steps to contain and investigate it.

Where legally required, we may notify affected individuals and appropriate regulatory authorities.

PIPEDA includes requirements relating to breaches of security safeguards that create a real risk of significant harm.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, accounting, tax, insurance, legal, or regulatory requirements.

Retention periods may vary depending on the type of information.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal obligations.

Records demonstrating marketing consent may be retained for compliance purposes. The recommends businesses maintain accurate consent and compliance records.

We take reasonable steps to keep personal information accurate and up to date where necessary for the purposes for which it is used.

You are responsible for providing accurate information to us.

If your information changes, you may contact us to request a correction.

Subject to applicable law and permitted exceptions, you may request:

• Access to personal information we hold about you
• Correction of inaccurate personal information
• Information about how your personal information has been used
• Information about certain disclosures of your personal information
• Withdrawal of consent where applicable

We may need to verify your identity before responding to a privacy request.

Certain information may not be disclosed if disclosure is prohibited or restricted by law.

You may ask us to delete personal information.

We will consider such requests in accordance with applicable law.

We may retain information where reasonably necessary for:

• Legal compliance
• Tax or accounting obligations
• Insurance purposes
• Fraud prevention
• Dispute resolution
• Enforcement of contracts
• Establishing or defending legal claims

Our cleaning services are intended for adults seeking residential or commercial services.

We do not knowingly seek to collect personal information directly from children for marketing or service-contract purposes.

If we become aware that information has been collected improperly from a child, we may take steps to delete or appropriately address the information.

Our website or advertisements may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

You should review the privacy policies of any third-party services you use.

If Spotless Clean Ing is sold, merged, reorganized, financed, transferred, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization may be required to handle the information consistently with applicable privacy obligations.

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with law
• Respond to a court order, subpoena, warrant, or lawful government request
• Protect legal rights
• Investigate fraud or misuse
• Protect the safety of customers, employees, contractors, or others
• Enforce agreements or policies
• Establish, exercise, or defend legal claims

When you interact with us through Facebook, Instagram, Google, website hosting platforms, payment platforms, or other third-party services, those organizations may independently collect or process personal information.

Spotless Clean Ing is not responsible for the privacy or security practices of such third parties.

You should consult their privacy policies separately.

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Our technology
• Our business practices
• Legal requirements
• Regulatory guidance

The updated version will be posted on our website with a revised “Last Updated” date.

Continued interaction with our services after a revision does not override any consent rights provided by applicable law.

Questions, concerns, complaints, requests for access, correction, or withdrawal of consent may be directed to our Privacy Officer:

We will review privacy-related requests and complaints and respond as reasonably appropriate under applicable law.

Spotless Clean Ing intends to handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as applicable Canadian anti-spam requirements for electronic marketing communications.